Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise, and improve our services. This includes details you provide directly during account registration, such as your name, date of birth, email address, postal address, and telephone number. We also collect verification data required by law, including copies of identification documents to confirm your age and identity.

Payment information, including card details processed through our secure third-party providers, is collected only to the extent necessary to complete transactions. Technical data such as your IP address, browser type, device identifiers, and pages visited are automatically collected when you access our website.

Non-Personal Data

We may collect aggregated or anonymised information that does not identify you personally. This helps us analyse trends, administer the site, and understand how users interact with our games and promotions.

How We Use Your Information

Your personal data is used to create and manage your account, process deposits and withdrawals, provide customer support, and ensure compliance with regulatory requirements including anti-money laundering and responsible gambling obligations. We also use the information to send important service communications, verify your identity, prevent fraud, and, where you have consented, deliver personalised marketing offers, bonuses, and updates relevant to your gaming preferences.

Data Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, hosting providers, and marketing partners. These organisations are contractually obliged to keep your data secure and use it only for the purposes we specify.

Disclosure may also occur where required by law, regulation, or court order, or to protect the rights, property, or safety of Slotonauts Casino, our users, or the public. In the event of a business transfer or merger, your information may be passed to the new owners under the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, maintain your session, and improve site functionality. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit your ability to use some features of the platform.

We employ both session and persistent cookies, as well as analytics tools that help us understand traffic patterns and user behaviour without identifying you individually.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain robust protections for the information you entrust to us.

Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to process it. You may also object to certain processing activities, restrict how we use your data, or request that we transfer your information to another organisation.

To exercise these rights, please contact our support team. We will respond to your request within one month, though this may be extended in complex cases. We may need to verify your identity before processing certain requests.

Marketing Communications

We only send marketing messages where you have given clear consent. You can withdraw this consent at any time by clicking the unsubscribe link in any promotional email or by adjusting your account preferences. Withdrawing consent does not affect the lawfulness of processing based on consent before the withdrawal.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer justified, we securely delete or anonymise your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our customer support team through the live chat facility on our website or by emailing our designated privacy address. We are committed to resolving any concerns you may have in a timely and transparent manner.